- April 7th, 2010
- American Learns a Lesson in Communications (Or At Least, They Should)
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- SOURCE: The Cranky Flier
- I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there are countless examples from around the web every day. Today, let’s talk about the saga of Chris Heuer [...] [...]
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